Marketing Agency

We Are Retention Engineers.

Most "About" pages tell you a heartwarming story about a love for dark roast and latte art. We love coffee, too. But that is not why we exist.

We exist because we identified a mathematical failure in the independent hospitality model.

The $200,000 Leak

Roast Retain began with a simple observation inside a busy downtown coffee shop. We sat for four hours and counted the foot traffic.

• 317 people walked in.

• 317 people paid.

• 317 people left.

We asked the owner: "How many of those people can you contact tomorrow to bring them back?" The answer was zero.

That afternoon, we ran the numbers. If that shop lost just 10% of those customers to a competitor, it represented a $200,000 annual revenue leak.

The owner had no way to stop it. He was fighting a data war against Starbucks—a company with a digital file on every customer—armed only with a chalkboard Wi-Fi password and a prayer.

We built Roast Retain to level the playing field.

The Standard

Roast Retain is engineered to be a Painkiller. We serve the Scaling Independent—the operator doing $50k to $150k a month who is being squeezed by rising labor costs and aggressive corporate competition.

• We replace the Marketing Manager you can't afford to hire.

• We replace the Ad Agency charging you $2,500/month.

• We replace the "Hope Marketing" that keeps you awake at night.

Who We Are Not

• We are not for the "Hobbyist." If you treat your shop like a clubhouse rather than a business, we are too expensive for you.

• We are not "Creatives." We don't design logos. We build logic flows that print revenue.

• We are not a "Growth Hack." We are a long-term infrastructure play for operators who intend to dominate their local market for the next decade.

Our Promise

We do not hide behind long-term contracts or vague promises of "brand awareness." We operate on Data.

We install the infrastructure. We capture the leads. We prove the ROI. We turn the lights on in a room you’ve been operating in the dark.